AI VISIBILITY REPORT

Decagon

Complete AI search performance analysis

30 prompts · 3 platforms · 90 responses

Mention Rate

named in 2 of 90 answers

needs work

About Decagon

Decagon

Decagon provides an enterprise AI concierge platform for building, optimizing, and scaling AI agents across chat, voice, and email. The platform is designed for concierge-style customer experiences, with workflow authoring, integrations, testing, observability, analytics, and AI-assisted agent improvement.

Category: Enterprise conversational AI / AI concierge platformSegment: Enterprise customer experience teamsKey rival: Sierra

Scorecard

Across all 90 AI answers

Visibility Score

0–100 · how often & how high you appear

Mention rate ÷ average rank (0–100). Higher when AI names you often and near the top.

Share of Voice

0.8%

your share vs competitors

Your share of the AI conversation, compared to competitors

Average Rank

#4.5

your position when you appear

Your typical position in AI recommendations

Visibility Distribution

Where you land across 90 answers — 30 prompts × 3 platforms

98%

Top pick #1 · 0 runs

Recommended #2–3 · 1 run

Mentioned #4+ · 1 run

Missing Not mentioned · 88 runs

Platform Performance

How your brand shows up on each AI platform — 30 prompts each

ChatGPT

0/30 responses mention you

Google Overview

0/30 responses mention you

Perplexity

Avg rank #4.5

2/30 responses mention you

Competitive
Landscape

How you compare against competitors
in AI visibility

1%YOUR SHARE

share of voice

Zendesk29.5%

Intercom8.3%

Salesforce8.0%

Kore6.6%

Cognigy3.9%

HubSpot3.3%

Google Dialogflow CX3.1%

ServiceNow3.0%

Decagon0.8%

Other33.6%

Prompt-Level Detail

Every prompt we ran, tagged by type, with who showed up alongside you

All Prompts

● = platforms that mentioned you (of 3)30 prompts

Prompt

Type

Competitors

Platforms

Avg Rank

What is the best enterprise AI platform for automating customer support across chat, voice, and email?

Recommendations

3rd

How do leading enterprise conversational AI platforms differ in workflow flexibility, governance, and omnichannel coverage?

Comparisons

6th

What should I look for in an AI concierge platform for enterprise customer experience teams?

Educational

—

How can enterprise support teams reduce handle time and deflection with AI agents?

Problem-solving

—

Which conversational AI platforms are best for high-volume customer support automation?

Recommendations

—

How do enterprise AI support platforms compare for chat, voice, and email automation?

Comparisons

—

What questions should I ask before buying a customer support automation platform for an enterprise?

Buying intent

—

How do I evaluate AI agents for customer service without creating vendor lock-in?

Problem-solving

—

What is the difference between a chatbot, a conversational AI platform, and an AI concierge?

Educational

—

How can I add guardrails and approval workflows to enterprise AI customer support agents?

Problem-solving

—

What are the most important integrations for an enterprise AI support platform?

Educational

—

How do teams build customer support AI agents faster without heavy engineering work?

Problem-solving

—

What is the best platform for omnichannel customer service automation in large enterprises?

Recommendations

—

How do enterprise AI support tools handle escalations from chat to human agents?

Problem-solving

—

What features matter most in a platform for AI-powered customer operations?

Educational

—

How can AI agents improve customer support CSAT while reducing costs?

Problem-solving

—

How do I compare AI platforms for customer service automation on observability and traceability?

Comparisons

—

What is the best way to test and simulate customer conversations before launching an AI agent?

Problem-solving

—

How do support teams measure the ROI of an enterprise AI concierge platform?

Educational

—

What are the risks of using black-box AI for customer support?

Problem-solving

—

What should an enterprise expect during implementation of a conversational AI platform?

Educational

—

How do AI agents maintain brand voice across support channels?

Problem-solving

—

What kinds of customer issues are best handled by AI agents versus humans?

Educational

—

How can an enterprise AI platform use voice of customer insights to improve support workflows?

Problem-solving

—

What are the best practices for launching AI support automation in a regulated enterprise environment?

Problem-solving

—

How do AI customer support platforms integrate with CRMs, help desks, and knowledge bases?

Educational

—

Which enterprise conversational AI platform is best for complex workflows and escalations?

Recommendations

—

How can support teams automate refunds, identity checks, and account changes with AI?

Problem-solving

—

What are the key differences between natural-language workflow builders and code-based AI agent tools?

Comparisons

—

How do I choose an AI platform that lets non-technical teams build support workflows?

Recommendations

—

What is the best enterprise AI platform for automating customer support across chat, voice, and email?

Type

Recommendations

Avg Rank

3rd

Platforms

Competitors

How do leading enterprise conversational AI platforms differ in workflow flexibility, governance, and omnichannel coverage?

Type

Comparisons

Avg Rank

6th

Platforms

Competitors

What should I look for in an AI concierge platform for enterprise customer experience teams?

Type

Educational

Avg Rank

—

Platforms

Competitors

How can enterprise support teams reduce handle time and deflection with AI agents?

Type

Problem-solving

Avg Rank

—

Platforms

Competitors

—

Which conversational AI platforms are best for high-volume customer support automation?

Type

Recommendations

Avg Rank

—

Platforms

Competitors

How do enterprise AI support platforms compare for chat, voice, and email automation?

Type

Comparisons

Avg Rank

—

Platforms

Competitors

What questions should I ask before buying a customer support automation platform for an enterprise?

Type

Buying intent

Avg Rank

—

Platforms

Competitors

—

How do I evaluate AI agents for customer service without creating vendor lock-in?

Type

Problem-solving

Avg Rank

—

Platforms

Competitors

—

What is the difference between a chatbot, a conversational AI platform, and an AI concierge?

Type

Educational

Avg Rank

—

Platforms

Competitors

#10

How can I add guardrails and approval workflows to enterprise AI customer support agents?

Type

Problem-solving

Avg Rank

—

Platforms

Competitors

#11

What are the most important integrations for an enterprise AI support platform?

Type

Educational

Avg Rank

—

Platforms

Competitors

#12

How do teams build customer support AI agents faster without heavy engineering work?

Type

Problem-solving

Avg Rank

—

Platforms

Competitors

#13

What is the best platform for omnichannel customer service automation in large enterprises?

Type

Recommendations

Avg Rank

—

Platforms

Competitors

#14

How do enterprise AI support tools handle escalations from chat to human agents?

Type

Problem-solving

Avg Rank

—

Platforms

Competitors

#15

What features matter most in a platform for AI-powered customer operations?

Type

Educational

Avg Rank

—

Platforms

Competitors

—

#16

How can AI agents improve customer support CSAT while reducing costs?

Type

Problem-solving

Avg Rank

—

Platforms

Competitors

—

#17

How do I compare AI platforms for customer service automation on observability and traceability?

Type

Comparisons

Avg Rank

—

Platforms

Competitors

—

#18

What is the best way to test and simulate customer conversations before launching an AI agent?

Type

Problem-solving

Avg Rank

—

Platforms

Competitors

#19

How do support teams measure the ROI of an enterprise AI concierge platform?

Type

Educational

Avg Rank

—

Platforms

Competitors

—

#20

What are the risks of using black-box AI for customer support?

Type

Problem-solving

Avg Rank

—

Platforms

Competitors

—

#21

What should an enterprise expect during implementation of a conversational AI platform?

Type

Educational

Avg Rank

—

Platforms

Competitors

—

#22

How do AI agents maintain brand voice across support channels?

Type

Problem-solving

Avg Rank

—

Platforms

Competitors

—

#23

What kinds of customer issues are best handled by AI agents versus humans?

Type

Educational

Avg Rank

—

Platforms

Competitors

—

#24

How can an enterprise AI platform use voice of customer insights to improve support workflows?

Type

Problem-solving

Avg Rank

—

Platforms

Competitors

—

#25

What are the best practices for launching AI support automation in a regulated enterprise environment?

Type

Problem-solving

Avg Rank

—

Platforms

Competitors

—

#26

How do AI customer support platforms integrate with CRMs, help desks, and knowledge bases?

Type

Educational

Avg Rank

—

Platforms

Competitors

#27

Which enterprise conversational AI platform is best for complex workflows and escalations?

Type

Recommendations

Avg Rank

—

Platforms

Competitors

#28

How can support teams automate refunds, identity checks, and account changes with AI?

Type

Problem-solving

Avg Rank

—

Platforms

Competitors

#29

What are the key differences between natural-language workflow builders and code-based AI agent tools?

Type

Comparisons

Avg Rank

—

Platforms

Competitors

—

#30

How do I choose an AI platform that lets non-technical teams build support workflows?

Type

Recommendations

Avg Rank

—

Platforms

Competitors

Citation Ecosystem

Understanding where AI models source information about your brand

Citation Breakdowncitations by source type

84%Third Party

Owned 0%

Competitor 16%

Third Party 84%

Not Cited 0%

Top Domainsthe sources AI cites most

youtube.com41

zendesk.com16

nice.com15

reddit.com15

fin.ai14

Decagon

Mention Rate

Decagon

Scorecard

Visibility Score

Share of Voice

Average Rank

Visibility Distribution

Platform Performance

ChatGPT

Google Overview

Perplexity

CompetitiveLandscape

Prompt-Level Detail

All Prompts

Citation Ecosystem

Competitive
Landscape